Orders are processed and invoiced on the date of purchase, therefore, you may request to cancel the purchase after receiving the product, as provided by law, in the consumer protection code:

Art. 49 – The consumer may withdraw from the purchase within 7 (seven) days from the date of purchase. act of receiving the product or service , whenever the contracting of the supply of products and services occurs outside the commercial establishment, especially by telephone or internet.

THE Right of Withdrawal, guaranteed by Article 49, is fulfilled when the customer cancels a purchase made online and must be requested within 7 calendar days of receiving the merchandise. In other words, the cancellation will only be carried out after receipt and if the stipulated deadline is met.

Therefore, in order to request cancellation, it will be necessary to wait for receipt of the purchase within the period stipulated in our Shipping Policy and Delivery Time . After receiving and deciding to cancel, please read the Exchange and Return Policy .

THE The first step to your refund is to read the terms mentioned, contact our Customer Service (styltrap.br@gmail.com) within the timeframe, providing your full name and order number.

Orders that have been returned to the sender by the Post Office due to an incorrect address or failure to collect from the distribution center will not be refunded.

In these cases, the approach taken is resending the product to avoid any harm to anyone involved. Contact Customer Service for instructions on the procedure.

For payments via credit card the refund will be made through reversal of the charge which in most cases is not always immediate and may take up to two invoices so that you have this issue resolved after we receive the product back.

If the purchase was made via Ticket or Pix the refund of the amount paid will be made by Bank Transfer or Pix as long as they belong to the buyer's CPF and cannot be made to other people such as family members or spouse.